Subscription Terms & Conditions

1Billing and Renewal

• Subscriptions are billed on the date of purchase.
• For class packs, a new package of credits is issued after payment is confirmed (usually within a few minutes). For unlimited memberships, access starts once the first payment is confirmed.
• Subscriptions renew automatically at the end of each subscription period unless canceled.
• You are responsible for keeping a valid payment method on file for the duration of your subscription. A renewal that cannot be charged because no valid payment method is on file is treated as a failed payment (section 3).

2Cancellation

• You can cancel anytime. Your subscription ends at the end of the period you have already paid for, and you keep access until then.
• If you cancel a commitment plan before the end of the chosen term, an early termination fee is charged when you cancel. You keep access until the end of the period already paid for, and no further payments are taken.
• The early termination fee also applies when the studio cancels your subscription for non-payment (section 3.5).

3Failed and Late Payments

3.1 Retries

• If a scheduled payment fails, we will automatically retry your card the next day, again three days later, and then once every 7 days for as long as the balance remains unpaid.
• Retries continue until the payment succeeds or the subscription is canceled under section 3.5.

3.2 Reminders

• We will notify you when a payment fails and send follow-up reminders while the balance remains unpaid.
• Reminders are sent as a courtesy to the contact details on your account. It is your responsibility to keep them current.
• The studio is not responsible for reminders that are not received due to spam filtering, delivery errors, outdated contact details, or other circumstances outside our control. Non-receipt of a reminder does not suspend or excuse your payment obligations, or delay the fees, access restrictions, or cancellation described in this section.

3.3 Access while overdue

• You keep full access for a grace period of 3 days after a failed payment, intended to give you time to update your card.
• After the grace period ends, and until the balance is paid, you will not be able to: book classes, register for events or claim free program spots; purchase packages or gift cards; or start a new subscription or enroll in a program with tuition.
• When the grace period ends, classes booked with the overdue subscription for dates after that point are canceled. Bookings paid separately (drop-ins, events, other packages) are kept.
• Access is restored automatically once payment clears.

3.4 Late payment fee

3.5 Cancellation for non-payment

• If a payment remains unpaid 25 days after it first failed, the studio may cancel your subscription for non-payment.
• If you are on a commitment plan, the early termination fee described in section 2 will be added to your account balance at that time.
• Cancellation for non-payment does not waive amounts already owed, including unpaid subscription payments, late fees and the early termination fee.

3.6 Outstanding balances

• Any balance owed on your account must be settled before you can purchase a new subscription, package or gift card.

4Unlimited Memberships

• An unlimited membership lets you book the group classes and Open Pole sessions included in your membership while your subscription is active. Private lessons, workshops and events are not included. It does not use credits.
• Access follows your subscription: it is suspended while the subscription is frozen (section 9) or overdue after the grace period (section 3.3), and it ends when the subscription ends.
• Classes booked for dates after your access ends are released.
• Unlimited access is personal and may not be shared or used to book on behalf of others.
• You must check in for every class you attend; a booked class without a check-in carries a no-show fee (section 8).

5Class Credits (class packs)

• Credits are valid for the billing period they are issued for (one month).
• Credits must be used to book before they expire. A class booked with them may take place up to 8 days after the expiry date, so you can book into the first days of the next period.
• Credits cannot be used to book classes after they expire, and unused credits do not roll over to the next period.
• If you cancel a class that takes place after your credits’ expiry date, the credit is returned to the expired credits and cannot be used again.
• Credits are not issued for a subscription period whose payment has not been collected.

6Booking Classes

• All classes must be booked in advance through the Calendar page.
• Class-pack members must have available credits to book. Unlimited members must have active access (section 4).

7Canceling or Rescheduling Classes

• A booked class may be canceled or rescheduled at least 12 hours before the scheduled start time.
• After this deadline, bookings cannot be canceled or rescheduled.
• Class packs: if you do not attend a booked class, the class credit is forfeited.

8No-Shows on Unlimited Memberships

• Check in for every class you attend. Attendance is recorded only by check-in at the studio when you arrive.
• A booked class without a recorded check-in by the end of the class is considered a no-show and is subject to the $15 fee.
• If you attended but were not checked in, contact the studio so your attendance can be verified and any incorrect fee reversed.
• The fee is charged to the payment method on file. If it cannot be charged, it is added to your account balance and must be settled under section 3.6.
• To avoid the fee when you can’t attend, cancel your booking at least 12 hours before the class starts (section 7).
• Repeated no-shows may also lead to booking restrictions under section 12.

9Freezing Subscriptions

A freeze pauses your subscription for a set period, for example while you travel or recover from an injury.

9.1 Requesting a freeze

• Freezes are requested from the studio in advance. The studio sets the start date and the date your subscription resumes.
• The allowance can be used in one freeze or split across several, as long as the total stays within it.
• A subscription with an outstanding balance cannot be frozen. Freezing is not available as a substitute for payment on an overdue account.

9.2 Payments during a freeze

• No payments are charged while your subscription is frozen.
• Your next payment date moves back by the length of the freeze, and any days left in the period you have already paid for are kept for after the freeze.
• The number of payments in your commitment does not change; your commitment simply ends later, by the length of the freeze.
• If you come back before the planned resume date, only the days actually frozen count, and billing continues from there.

9.3 Bookings during a freeze

• You cannot book or attend classes while your subscription is frozen.
• Classes you booked for dates inside the freeze are canceled when the freeze starts, and you are notified with the list of classes.
• Class packs: the credits for those classes are returned to your account, and the validity of your credits is extended by the length of the freeze, so no credits are lost.

10Class Availability

• Class schedules may vary. The studio does not guarantee availability for specific days, times, or instructors.

11Refunds

• All subscription payments are non-refundable, except where a refund is required by applicable law.

12Suspension or Termination

• The studio reserves the right to suspend or terminate a subscription for misuse, policy violations, or unpaid invoices, in addition to the automatic process described in section 3.